At Town Taxi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, and transportation services.
1. Information We Collect
We may collect the following information:
Personal Information:
Full Name
Phone Number
Email Address
Profile Photo (optional)
Payment Details
Pickup and Drop Locations
Ride History
Device Information:
IP Address
Device Type
Operating System
App Version
GPS/Location Data
Driver Information (for drivers):
Name
Contact Details
Driving License Details
Vehicle Registration Details
Insurance Information
Bank Account Details for payouts
2. How We Use Your Information
We use your information to:
Book and manage rides
Match passengers with nearby drivers
Process online payments
Send ride updates and notifications
Improve app performance and user experience
Customer support assistance
Fraud prevention and security monitoring
Legal and regulatory compliance
3. Location Data
Town Taxi uses real-time GPS location to connect users with nearby drivers, calculate fares, track rides, and improve service accuracy.
4. Payment Information
All payments are processed through secure payment gateways. Town Taxi does not store complete card or sensitive payment details directly unless required by law.
5. Data Sharing
We may share your information with:
Drivers (for ride fulfillment)
Payment gateway providers
Customer support teams
Legal authorities when required
Technology service providers
We do not sell personal data to third parties.
6. Data Security
We implement reasonable technical and administrative security measures to protect your information from unauthorized access, misuse, or loss.
7. User Rights
You may have the right to:
Access your personal data
Update or correct information
Request account deletion
Opt out of promotional communications
8. Driver Responsibilities
Drivers must maintain confidentiality of passenger information and use data only for service purposes.
9. Cookies & Tracking
Our website/app may use cookies and analytics tools to improve functionality and user experience.
10. Account Deletion
Users can request deletion of their Town Taxi account by contacting support. Some data may be retained for legal or operational reasons.
11. Changes to Privacy Policy
Town Taxi may update this Privacy Policy periodically. Changes will be posted on this page with updated effective dates.
12. Contact Us
Town Taxi Support
📧 Email: support@towntaxi.in
