By creating an account, booking a ride, or using Town Taxi services, you agree to comply with these Terms & Conditions and our Privacy Policy.
1. Acceptance of Terms
By creating an account, booking a ride, or using Town Taxi services, you agree to comply with these Terms & Conditions and our Privacy Policy.
2. Services
Town Taxi provides a platform connecting passengers with independent drivers for transportation services, including:
Local city rides
Airport transfers
Outstation travel
Scheduled rides
Driver-on-demand services (if applicable)
Town Taxi reserves the right to modify, suspend, or discontinue services at any time.
3. User Eligibility
To use Town Taxi services, you must:
Be at least 18 years old
Provide accurate registration details
Maintain account confidentiality
Use services only for lawful purposes
4. Account Registration
Users must provide valid information including name, phone number, and payment details. You are responsible for all activity under your account.
5. Ride Booking & Cancellation
Ride bookings depend on driver availability.
Estimated arrival times may vary due to traffic or operational conditions.
Users may cancel rides subject to applicable cancellation charges.
Repeated misuse or false bookings may result in account suspension.
6. Payments
Payments must be made through approved payment methods.
Fares may vary based on distance, demand, tolls, waiting time, or extra charges.
Online payments are securely processed via third-party gateways.
Refunds will be handled as per Town Taxi’s refund policy.
7. Driver Conduct
Drivers are expected to:
Hold valid licenses and required documents
Maintain safe and roadworthy vehicles
Follow traffic laws and professional conduct
Respect passenger privacy and safety
Town Taxi may suspend drivers violating policies.
8. Passenger Responsibilities
Passengers agree to:
Provide accurate pickup/drop locations
Treat drivers respectfully
Avoid illegal, abusive, or unsafe behavior
Not damage vehicles
Wear seatbelts where required
Additional cleaning or damage charges may apply.
9. Safety & Liability
Town Taxi strives to provide safe services but does not guarantee uninterrupted or error-free service. Users acknowledge transportation risks.
Town Taxi shall not be liable for:
Delays due to traffic, weather, or emergencies
Personal belongings left in vehicles
Driver misconduct beyond platform control (subject to legal obligations)
Indirect or incidental damages
10. Prohibited Use
Users must not:
Use fake identities
Engage in fraud or abuse
Harass drivers or staff
Use services for unlawful activities
Attempt unauthorized access to the platform
11. Refund Policy
Refund eligibility depends on cancellation timing, payment status, and service issues. Processing time may vary.
12. Intellectual Property
All Town Taxi branding, logos, app content, and technology remain the property of Town Taxi unless otherwise stated.
13. Suspension / Termination
Town Taxi may suspend or terminate accounts for policy violations, fraud, abuse, or safety concerns.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of Bengaluru courts, Karnataka.
15. Changes to Terms
Town Taxi may update these Terms periodically. Continued use indicates acceptance of updated terms.
16. Contact Us
Town Taxi Support
Email : support@towntaxi.in
